YAPA Returns Policy

Last updated: 18 September 2026

This Returns Policy applies to YAPA devices ("Devices") bought via yapaclub.com. It sits alongside - and does not reduce - your statutory rights as a consumer, including your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and your rights for faulty goods under the Consumer Rights Act 2015.

1. Our 30-day returns window

We offer a 30-day return window starting from the day your Device is delivered. If it's not right for your family, you can return it - no reason needed - as long as you start your return within 30 days.

To be eligible, the Device should be returned in the same condition you received it, with all original accessories. Original delivery charges are non-refundable.

2. How to start a return

Email us at info@yapaclub.com with your order number and we'll send you instructions and, where applicable, a free return shipping label.

Items sent back without first starting a return with us may not be eligible for a refund.

3. Damaged, missing or wrong items

Please check your order when it arrives. If anything is damaged, missing, or if we've sent the wrong item, contact us straight away at info@yapaclub.com and we'll put it right - including, where the Device is faulty, in line with your rights under the Consumer Rights Act 2015 (which may include a repair, replacement, or refund, depending on how long you've had it).

Faulty devices. If your Device is faulty, we will arrange a free return for you at no cost - please contact us at info@yapaclub.com and we will send you a prepaid returns label.

4. Refunds

Once we receive your returned Device, we'll inspect it and let you know the outcome. If your return is approved, we will refund you to your original payment method within 14 days of receiving the returned Device (or of you providing evidence you've sent it back, if earlier). It may take a few extra days for the refund to show on your statement, depending on your bank.

5. Exchanges

We're not currently able to process direct exchanges. If you'd like a different Device, please return your current one and place a new order.

6. Cancelling an order before delivery

If you'd like to cancel an order that hasn't been dispatched yet, email us at info@yapaclub.com as soon as possible. If it hasn't yet been processed by our fulfilment team, we'll cancel it and refund you in full.

7. Cancelling a YAPA-Pro subscription

Cancelling your Service subscription is separate from returning your Device. Subscription cancellations, refunds, and plan-change terms (including the 14-day cooling-off period on 12-month plans) are set out in our Terms and Conditions. You can manage or cancel your subscription from your account.

8. Contact us

Inyeon Telecoms Ltd, trading as YAPA

167–169 Great Portland Street, 5th Floor, London, W1W 5PF

info@yapaclub.com